Shipping policy

At Deluxe Gems LLC, we are committed to delivering your gemstones safely, securely, and on time.

Processing Time

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Custom or special orders may require additional processing time, and customers will be notified accordingly.

Shipping Methods & Carriers

  • We ship orders via UPS, DHL, USPS, and FedEx, depending on your location and preference.

  • All shipments include tracking numbers so you can monitor your order.

  • Signature confirmation may be required for high-value items to ensure secure delivery.

Shipping Rates

  • Free Standard Shipping is offered on all domestic U.S. orders.

  • International shipping rates are calculated at checkout based on destination and carrier.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Delivery Times

  • Domestic U.S. orders: 2–5 business days after processing.

  • International orders: 7–14 business days, depending on customs clearance.

Order Tracking

  • Once your order has shipped, you will receive an email with your tracking information.

  • If you have not received your tracking details within 3 days of placing your order, please contact us.

Lost or Damaged Packages

  • We carefully package every gemstone to ensure safe arrival.

  • In the rare event that your package is lost or arrives damaged, please contact us immediately at support@deluxegems.com or call +1 972-800-4753 so we can resolve the issue.