Terms & Conditions

Welcome to Deluxe Gems LLC. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. Company Information

Deluxe Gems LLC is a family-owned gemstone business, headquartered in Frisco, Texas, USA, established in 2007. Our contact details are:

2. Products & Authenticity

  • We guarantee that all gemstones sold by Deluxe Gems LLC are authentic and mined from the earth unless otherwise stated.

  • Product descriptions, images, and certificates are provided for accuracy, but slight variations in color, size, or weight may occur due to natural differences in gemstones.

3. Pricing & Payments

  • All prices are listed in U.S. Dollars (USD).

  • We reserve the right to update prices, offers, and promotions at any time without prior notice.

  • Payment must be completed at checkout through our secure payment processors.

4. Shipping

  • Orders are processed within 1–2 business days unless otherwise specified.

  • Delivery timelines vary based on the shipping method and destination (see our [Shipping Policy]).

  • Customers are responsible for any import duties, customs taxes, or fees applicable in their country.

5. Returns & Refunds

  • Customers may return eligible items within 30 days of delivery in accordance with our [Return Policy].

  • Items must be unused, unworn, and returned with all certificates and original packaging.

  • Refunds are processed within 5–7 business days after inspection.

6. Customer Responsibilities

By purchasing from Deluxe Gems LLC, you agree to:

  • Provide accurate information for billing, shipping, and contact details.

  • Use our products responsibly and for lawful purposes only.

  • Acknowledge that gemstone purchases are subject to natural variations in appearance.

7. Limitation of Liability

  • Deluxe Gems LLC is not responsible for delays caused by shipping carriers, customs clearance, or unforeseen events beyond our control.

  • We are not liable for damages resulting from misuse, negligence, or unauthorized alterations of our products.

8. Intellectual Property

  • All content on this website — including text, images, logos, and product listings — is the property of Deluxe Gems LLC and may not be copied, distributed, or used without prior written permission.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, USA. Any disputes shall be resolved in courts located in Collin County, Texas.

10. Updates to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website.

By shopping with Deluxe Gems LLC, you agree to these Terms & Conditions and acknowledge our commitment to providing genuine, ethical, and exceptional gemstones.