Shipping Policy

Shipping Policy

At Deluxe Gems LLC, we are committed to delivering your gemstones safely, securely, and on time.

Processing Time

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Custom or special orders may require additional processing time, and customers will be notified accordingly.

Shipping Methods & Carriers

  • We ship orders via UPS, DHL, USPS, and FedEx, depending on your location and preference.

  • All shipments include tracking numbers so you can monitor your order.

  • Signature confirmation may be required for high-value items to ensure secure delivery.

Shipping Rates

  • Free Standard Shipping is offered on all domestic U.S. orders.

  • International shipping rates are calculated at checkout based on destination and carrier.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Delivery Times

  • Domestic U.S. orders: 2–5 business days after processing.

  • International orders: 7–14 business days, depending on customs clearance.

Order Tracking

  • Once your order has shipped, you will receive an email with your tracking information.

  • If you have not received your tracking details within 3 days of placing your order, please contact us.

Lost or Damaged Packages

  • We carefully package every gemstone to ensure safe arrival.

  • In the rare event that your package is lost or arrives damaged, please contact us immediately at deluxe.shipping@hotmail.com or call +1 901-504-9585 so we can resolve the issue.

At Deluxe Gems LLC, your satisfaction and peace of mind are our priority. We take every step to ensure your gemstones arrive safely, beautifully, and on time.