Customer Service

Shipping & Delivery

If you need immediate shipping, we offer expedited shipping at extra cost. We offer Registered Mail within 15-30 business days for International Delivery. (To Norway, Italy & France up to 8 weeks) The buyer is full responsible for any import customs duties and taxes in his country. We do not have any control over these duties, taxes & etc,

Privacy & Security

All of our customer information (Name, address, phone numbers, Email, etc.) are private and secure. We do not participate in or contribute to cooperative or shared databases that give other companies access to information

Returns Policy

Any item may be returned for refund within 30 days of receipt.

Item(s) must be returned in original condition.

For USA customers, please ship via USPS first class mail

For international customers, please ship via Registered Mail only.

There is No Restocking Fees!

We never ask any questions, whatsoever!!

If for any reason you are not satisfied, please return the item and receive a FULL REFUND

Other Important Note

Weight and size of gemstone may still vary slightly from piece to piece due to difference in calibration of weighing and measuring scales. Color may not appear exactly as in real life due to variation between computer monitor resolution and lights.

Contact us

Customer Support +1-901-504-9585 (between 10 am - 10 pm CST) 

Also we prefer the text message (SMS) to (+1-901-504-9585)

24/7 Customer Support - Contact us via WhatsApp at +1 901 504 9585 for the instant response.  

Contact us via email to [email protected]

Please include your call back number, Brief message with SKU number

Skype name deluxe.gems